Return FAQ | Nanit

ReturnFAQ

What is the return policy?

If for any reason you are not 100% satisfied with your purchase, you may return it for a full refund within 30 days of delivery.

To initiate a return, please contact Nanit Customer Care at help@nanit.com or call 1-866-MYNANIT (1-866-696-2648) to begin the RMA process.

How do I cancel my order?

Within 1 hour of placing an order you can cancel by clicking the link in your confirmation email. After 1 hour you will need to contact Nanit customer care at help@nanit.com or by calling 1-866-MYNANIT (1-866-696-2648)

My order has shipped, can I still cancel it?

No, please contact Nanit customer care at help@nanit.com or by calling 1-866-MYNANIT (1-866-696-2648) to initiate the return process.

When will I receive my refund?

Once your return is received by our warehouse, it will take 3–5 business days to verify the return. Refunds will be processed within 5–7 business days after verification. All refunds will be issued in the original form of payment.

Is my Nanit covered under warranty?

Yes, Nanit offers a limited 1-year warranty for any products purchased through an authorized retailer.

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